Frequently Asked Questions
If you have questions, we have answers. Select the category that interests you to find the information you’re looking for.
Where and when will the 2024 Colabor Market take place?
The Colabor Market will take place in two regions:
Quebec City region: April 8, 2024, at the Lévis Convention Centre, from 9 a.m. to 5 p.m.
Montreal region: April 16th 2024, at the Hotel Mortagne Convention Centre, from 9 a.m. to 5 p.m.
To place your orders online, our virtual platform will be available from April 8th, at 9 a.m., to April 16th, at 5 p.m.
Quebec City region: April 8, 2024, at the Lévis Convention Centre, from 9 a.m. to 5 p.m.
Montreal region: April 16th 2024, at the Hotel Mortagne Convention Centre, from 9 a.m. to 5 p.m.
To place your orders online, our virtual platform will be available from April 8th, at 9 a.m., to April 16th, at 5 p.m.
If the event is being held in person, why is there a virtual platform at www.saloncolabor.com?
Each Colabor Market exhibitor will have a virtual booth on the platform. The virtual platform is our transactional website, allowing you to place orders online during the in-person event and for the two weeks that the platform is open. Paper purchase orders will not be used on site.
My representative has already signed me up, what else do I need to do to participate in the Colabor Market?
Close to the event date, you'll receive an e-mail from the platform with all the details. Now all you have to do is create your customer profile (contact details, contacts, etc.) when you receive your activation e-mail from the platform, and show up at the event to enjoy the in-person shopping experience.
I’d like to sign up and participate in the Colabor Market, but I’m not a CFD customer. What do I need to do?
Please fill up the registration form or write to the following email address: [email protected]. We will contact you as soon as possible.
How do customers benefit from participating in the Colabor Market?
You will enjoy better prices and advantageous discounts on several product lines. You can also take advantage of special offers while discovering new products.
The event will also be an excellent opportunity to meet and negotiate with suppliers and get expert advice.
The event will also be an excellent opportunity to meet and negotiate with suppliers and get expert advice.
We have more than one buyer, can we each make purchases for our company?
Yes, each company may register as many people as they wish to make purchases. Each user will have their own view and their own cart.
How can I speak to or make an appointment with a supplier/exhibitor on the platform?
You may contact them by video call, chat or phone call. The clickable red icons will allow you to easily reach the selected supplier rep in the booth.
Can I consult my purchase reports during the Colabor Market, or only at the very end?
The data will be updated automatically during the day. You may obtain your purchase total at all times.
When will we get access to the virtual platform to place our orders?
To place your orders online, our virtual platform will be available from April 8th, at 9 a.m., to April 19, at 5 p.m.
Can I speak to my representative?
Yes, all Colabor Food Distributor (CFD) representatives will have a booth and be available by video call, chat or phone call via the red icons.
Where and when will the 2024 Colabor Market take place?
The Colabor Market will take place in two regions:
Quebec City region: April 8, 2024, at the Lévis Convention Centre, from 9 a.m. to 5 p.m.
Montreal region: April 16th 2024, at the Hotel Mortagne Convention Centre, from 9 a.m. to 5 p.m.
To place your orders online, our virtual platform will be available from April 8th, at 9 a.m., to April 16th, at 5 p.m.
Quebec City region: April 8, 2024, at the Lévis Convention Centre, from 9 a.m. to 5 p.m.
Montreal region: April 16th 2024, at the Hotel Mortagne Convention Centre, from 9 a.m. to 5 p.m.
To place your orders online, our virtual platform will be available from April 8th, at 9 a.m., to April 16th, at 5 p.m.
If the event is being held in person, why is there a virtual platform at www.saloncolabor.com?
Each Colabor Market exhibitor will have a virtual booth on the platform. The virtual platform is our transactional website, allowing you to place orders online during the in-person event and for the two weeks that the platform is open. Paper purchase orders will not be used on-site.
Who is the Colabor Market’s target audience?
All Colabor Food Distributor (CFD) end users in every market segment and region served by CFD.
What benefits are there for suppliers to participate in the Colabor Market?
You will have the opportunity to share your expertise, meet customers in person, and also communicate with customers directly via chat, video call and phone call.
In addition to your booth at the event, you can present promotional materials, share videos and more on the virtual platform.
You will broaden your potential customer base and receive requests for information to sell your products.
You will have the opportunity to follow up with customers to send additional information or respond to requests for samples.
In addition to your booth at the event, you can present promotional materials, share videos and more on the virtual platform.
You will broaden your potential customer base and receive requests for information to sell your products.
You will have the opportunity to follow up with customers to send additional information or respond to requests for samples.
How are customers invited to participate in the Colabor Market?
A series of communications have been planned to request the participation of all Colabor Food Distributor (CFD) end users, including digital communications, social media posts, LinkedIn posts, website posts and PCI. Customers will be sent an invitation by their representative and also be contacted directly by email. Reminders are planned for the days and weeks before the event.
How can suppliers follow up with customers?
Customers and suppliers may communicate via video calls, chat or phone calls. Clickable red icons will facilitate communication with the supplier rep from the selected booth.
Suppliers must provide an adequate amount of representatives (from the supplier themselves or from a broker) to respond to customers and provide high-quality customer service at their booth. They must also be able to make appointments and indicate their availability to speak with customers.
Providing immediate responses to customer questions will improve the customer’s experience at the digital Colabor Market, while encouraging potential future visits and additional sales.
Suppliers must provide an adequate amount of representatives (from the supplier themselves or from a broker) to respond to customers and provide high-quality customer service at their booth. They must also be able to make appointments and indicate their availability to speak with customers.
Providing immediate responses to customer questions will improve the customer’s experience at the digital Colabor Market, while encouraging potential future visits and additional sales.
Can suppliers generate real-time reports of orders made during the Colabor market?
Suppliers are provided with a clickable link allowing them to access sales results at all times. These results will be updated at least once a day.
At the end of the Colabor Market, suppliers will receive a confirmation of total sales, as usual. They may also contact their category manager to obtain more information about orders made during the Colabor Market.
At the end of the Colabor Market, suppliers will receive a confirmation of total sales, as usual. They may also contact their category manager to obtain more information about orders made during the Colabor Market.
What are your expectations in terms of customer participation at the Colabor Market?
We foresee significant participation from customers thanks to the flexibility we’re providing. They can choose to visit the event that suits them best, in either the Montreal or Quebec City region. Customers who are farther away can place orders on the virtual platform without having to travel to a venue.
How long is the Colabor Market for customers?
To place their orders online, our virtual platform will be available from April 8th, at 9 a.m., to April 19, at 5 p.m. Your virtual presence is required for the entire duration.
Can customers request advertising or product samples? If yes, does the supplier handle the process to respond to them?
Yes, customers can make these types of requests directly with suppliers. It will be up to the supplier or broker to respond to them.
What products should suppliers present in their booths, and what are the conditions?
Just like other Colabor events, you select the products you want to showcase, and they must be approved by your category manager. The products must be listed at Colabor.
Can I see a demo of the Colabor Market to understand what it will look like?
Suppliers will receive a webinar presentation that will provide information about their and their customers’ experience at the Colabor Market. They will find an overview of the system’s functions and how to organize their manufacturer profile and page. They will also learn how to include additional information. Suppliers will be sent the presentation as soon as it’s ready.
Will there be technical support for suppliers who participate in the Colabor Market?
Yes, in the event of an issue, you may contact us at [email protected].
As a supplier, will I have access to other suppliers, their page, purchase orders or advertising material?
No, to respect the integrity of each supplier you will not have access to this information.
If a supplier has several representatives, will the report be generated for the booth only?
Yes, the report will be generated for the booth only.
Who should I contact if I have questions about the Colabor Market?
Please contact your category manager.
Where and when will the 2024 Colabor Market take place?
The Colabor Market will take place in two regions:
Quebec City region: April 8, 2024, at the Lévis Convention Centre, from 9 a.m. to 5 p.m.
Montreal region: April 16th 2024, at the Hotel Mortagne Convention Centre, from 9 a.m. to 5 p.m.
To place your orders online, our virtual platform will be available from April 8th, at 9 a.m., to April 16th, at 5 p.m.
Quebec City region: April 8, 2024, at the Lévis Convention Centre, from 9 a.m. to 5 p.m.
Montreal region: April 16th 2024, at the Hotel Mortagne Convention Centre, from 9 a.m. to 5 p.m.
To place your orders online, our virtual platform will be available from April 8th, at 9 a.m., to April 16th, at 5 p.m.
If the event is being held in person, why is there a virtual platform at www.saloncolabor.com?
Each Colabor Market exhibitor will have a virtual booth on the platform. The virtual platform is our transactional website, allowing you to place orders online during the in-person event and for the two weeks that the platform is open. Paper purchase orders will not be used on-site.
Who is the Colabor Market’s target audience?
All end users in every market segment and region served by Colabor Food Distributor.
What benefits are there for customers to participate in the Colabor Market?
They will enjoy better prices and advantageous discounts on several product lines. They can also take advantage of special offers while discovering new products.
It's also an excellent opportunity for them to obtain live expertise from our exhibitors, whether by chat, video call or phone call. They may also request samples.
It's also an excellent opportunity for them to obtain live expertise from our exhibitors, whether by chat, video call or phone call. They may also request samples.
How can suppliers follow up with customers?
Customers may contact suppliers to ask their questions. Customers and suppliers may communicate via video calls, live chat or phone calls. To do so, clickable red icons will allow them to easily contact the selected supplier rep.
Providing immediate responses to customer questions will improve the customer’s experience at the Colabor Market, while encouraging potential future visits and sales.
Providing immediate responses to customer questions will improve the customer’s experience at the Colabor Market, while encouraging potential future visits and sales.
Can we generate a report of our customers’ purchases at the Colabor Market?
Yes, you may access your customers’ purchases at the Colabor Market.
After the Colabor Market, representatives may make changes to their customers’ purchases, if applicable. Representatives will receive a confirmation of total purchases made after the event. Customers may also contact their representative to obtain more information about purchases made at the Colabor Market.
After the Colabor Market, representatives may make changes to their customers’ purchases, if applicable. Representatives will receive a confirmation of total purchases made after the event. Customers may also contact their representative to obtain more information about purchases made at the Colabor Market.
How do I sign up a new customer?
Ask the customer to write to the following email address: [email protected]. Someone will contact them shortly.
Who should I contact if I have questions about the Colabor Market?
Please contact your manager and/or director.
When will we get access to the virtual platform to place our orders?
To place your orders online, our virtual platform will be available from April 8th, at 9 a.m., to April 19, at 5 p.m.